Owner, WordPress teachers llc/domains now — 2006-present
- Ability to assemble a WordPress site from a design and work with other developers to structure the site in a fashion that aligns with company sales/marketing and any other goals.
- Knowledge of Internationalization for WordPress with a focus on solutions that can be easily maintained and curated by content administrators and other entities.
- Build and maintain a variety of high-traffic WordPress sites
- Write and maintain custom plugins and themes
- Work with project managers and teams to deliver with quality and adhere to timelines.
- Ability to provide user-friendly site administration, documentation, and guidance to content contributors.
- Work closely with internal stakeholders and outside development/design agencies to complete projects.
- Work with online marketing and marketing science team to make sure the website functions properly for SEO and SEM as well as the proper display of data.
- Check for keywords or generate a keyword and research limitations for the keywords.
- Create or copy edit to inform the reader, and to promote or sell the company, product, or service described on the website.
- Produce content to entice and engage visitors so they continue browsing the current website. The longer a visitor stays on a particular site, the greater the likelihood they will eventually become clients or customers.
- Produce content that is smart in its use of keywords, or is focused on search engine optimization (SEO). This means the text must contain relevant keywords and phrases that are most likely to be entered by users in web searches associated with the actual site for better search engine indexing and ranking.
- Create content that allows the site visitors to get the information they want quickly and efficiently. Efficient and focused web content gives readers access to information in a user-friendly manner.
- Create unique, useful, and compelling content on a topic primarily for the readers and not merely for the search engines.
- Printing
- Digital Marketing and Business Development
Reseller Specialist/Internal Development, GODaddy.com — 6/2014-9/2016
- Contributed to the redevelopment of GoDaddy’s internal portal.
- Reseller Support representatives handle resellers’ account issues, such as commission questions, anything related to the Reseller Control Center (RCC), storefront issues, etc.
- Accomplished experience selling and servicing technology products or services to small businesses and consumers.
- Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs.
- Knowledge of Internet, social media and/or small business.
- Excellent spoken and written communication.
- Strong interpersonal skills to include proven rapport building and sales techniques.
- Ability to deliver stellar customer service while troubleshooting a technical support call.
- Meet or exceed expectations through a metrics driven performance standard.
- Ability to close business sales and build a long-term customer relationship.
- Strong customer service and phone relationship skills.
- Experienced with Web Based Applications and Windows.
- Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment.
- Ability to manage sensitive and critical client information.
- Problem-solving, decision-making skills, and creative thinking skills.
- Development of employee portals
- Domain Council
- Team and Department Reporting
- Consult with customers regarding their short and long term online goals, and provide product solutions to meet those goals
- Provide support to customers regarding GoDaddy products, including assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns
- Utilize tools, such as LogMeIn remote viewing, to assist the customer with Outlook troubleshooting
- Attend training and develop product knowledge necessary to specialize in email related products and services, but also be able to help with any product in GoDaddy’s product suite
- Participate in feedback sessions with product owners to help drive positive change with our specialized products
- Participate in pilot programs such as new product launches, to ensure the overall success of GoDaddy
- Accomplished experience selling and servicing technology products or services to small businesses and consumers is preferred
- Desire to enrich the lives of others and provide a truly exceptional experience, one customer at a time
- Knowledge of internet commerce, websites, and social media trends is highly preferred
- Knowledge of small business operations is highly preferred
- Ability to identify and resolve customer concerns related to, but not limited to, GoDaddy Workspace Email, Hosted Exchange, and Microsoft Office 365 products and services
- Extensive knowledge of GoDaddy products and services
- Strong knowledge of the internet and email technology
- Proven ability to solve customers’ problems or determine how to find the necessary information to provide next steps
- Good organizational skills and the ability to thrive, multitask and prioritize in a high-volume, fast paced environment
- Ability to interact and communicate effectively cross-functionally and within various levels of the organization
- Ability to work in a highly collaborative team environment
- Regular and consistent physical presence in Company facility is required
- Ability to meet performance standards in productivity and quality set by the department in a highly metrics-driven operation. Metrics could include but are not limited to customer availability, number of calls, length of calls, quality scores, and sales goals